Freestyle Libre Sync Issues
in progress
H
Henry Aspden
We understand that some users in different areas are having trouble syncing their Freestyle Libre data with Enhance-d.
We are investigating this and will keep you in the loop as we gather more information.
We are extremely sorry for any inconvenience this is causing, and we are working hard to resolve the issue.
H
Henry Aspden
Hi everyone
I'm reaching out with an important update about FreeStyle Libre data access inside Enhance-d.
You may have recently experienced issues or interruptions with your Libre data syncing.
After working closely with our integration partner, Terra, we’ve been informed that Abbott has temporarily blocked the technical connections required for Libre data to flow through their system. As a result, Terra has had to pause new Libre authentications, and the stability of the existing connection has been affected.
To be completely transparent, this wasn’t a decision made by Enhance-d. It’s something that has happened upstream between Abbott and Terra, and unfortunately, it’s impacting active Libre users like you.
The positive news
We’ve already started working towards alternative approaches so that Libre users like you can continue benefiting from Enhance-d without relying solely on a single integration path. Although the current route is paused, this is driving us toward stronger, more reliable, and longer-term solutions for Libre connectivity. At the same time, Terra is actively pushing for a resolution, and we’re in daily contact with their leadership team.
What’s next
We’ll keep you updated as soon as we have clear timelines on a solution. Supporting you - and every member of the Enhance-d community - regardless of which CGM you use, is fundamental to our mission. Ensuring ongoing access for Libre users is our top priority right now.
You can keep tabs on the progress of this issue here, and we’ll be posting regular updates. If you upvote this item, you’ll also receive email updates on any changes to it and any progress updates.
If you have any questions or want to share how this affects you, feel free to comment here or email us at support@enhance-d.com, and I’ll make sure we respond directly.
Thank you for your understanding and continued support,
H
Henry Aspden
Hi everyone
I'm reaching out with an important update about FreeStyle Libre data access inside Enhance-d.
You may have recently experienced issues or interruptions with your Libre data syncing.
After working closely with our integration partner, Terra, we’ve been informed that Abbott has temporarily blocked the technical connections required for Libre data to flow through their system. As a result, Terra has had to pause new Libre authentications, and the stability of the existing connection has been affected.
To be completely transparent, this wasn’t a decision made by Enhance-d. It’s something that has happened upstream between Abbott and Terra, and unfortunately, it’s impacting active Libre users like you.
The positive news
We’ve already started working towards alternative approaches so that Libre users like you can continue benefiting from Enhance-d without relying solely on a single integration path. Although the current route is paused, this is driving us toward stronger, more reliable, and longer-term solutions for Libre connectivity. At the same time, Terra is actively pushing for a resolution, and we’re in daily contact with their leadership team.
What’s next
We’ll keep you updated as soon as we have clear timelines on a solution. Supporting you - and every member of the Enhance-d community - regardless of which CGM you use, is fundamental to our mission. Ensuring ongoing access for Libre users is our top priority right now.
You can keep tabs on the progress of this issue here, and we’ll be posting regular updates. If you upvote this item, you’ll also receive email updates on any changes to it and any progress updates.
If you have any questions or want to share how this affects you, feel free to comment here or email us at support@enhance-d.com, and I’ll make sure we respond directly.
Thank you for your understanding and continued support,
David Bieber
Thanks Henry Aspden for the update. FYI I currently
1) import cgm data in the app via Apple health (via sweet dreams - libre link)
2) insulin shots are recorded in apple health via mySugr (nova pen sync) but I don’t believe the app is able to pick these injection from apple health. Maybe it possible to import these metrics from apple health?
Obv this is not ideal since 1) libre link updates feel slow and 2) it’s a pain to double record insulin shots (libre app and mySugr). Anyhow might be of use/ wanted to share… Looking forward to hearing your progress.
Ignacio Alonso
It is not possible to set the integration with Libreview
H
Henry Aspden
We're continuing to work on this issue.
The issue looks to have been caused by conflicts from an unplanned & unannounced API update from Freestyle Libre for their partner integrations. We're working hard to accommodate these changes and hope to have an update soon.
Thank you for your patience & understanding.
H
Henry Aspden
marked this post as
in progress
H
Henry Aspden
Merged in a post:
Libre Freestyle Sync Issues
David Bieber
Hi Team, Libre freestyle has lost sync again with last data update occuring on thrusday 6th nov. No obvious indication that the sync has been dropped and reluctant to re-sync (due to last time it created duplicated data).
David Bieber
Hi Henry, it’s not resolved yet for me. Do I need to delete the connection and reconnect? Have delete history and requested resync, hopefully that will work.
H
Henry Aspden
Hi guys, is this issue resolved for you now? We received word from Libre that the issue should be resolved.
Thanks Henry
E
Elmar B
Same here. Remove connection and reconnect is working but the sync won‘t start.