Freestyle Libre Intermittent Data Sync Issues
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Henry Aspden
We have been made aware of a small number of users experiencing data sync issues from Freestyle Libre integration. We're investigating the issue and hope to have an update and resolution in the coming days.
We're extremely sorry for the inconvenience this may be causing you and are working hard to resolve this as quickly as possible.
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Henry Aspden
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The issues around CGM sync have now been resolved.
If you are still having any issues, we recommend reaching out to support@enhance-d.com
During the process, we noticed differences between the data frequency stored in Freestyle LibreLink servers and provided by their API from Libre 2 users.
It appears that users who regularly scan sensors manually have a higher data frequency than user's who just soley use the bluetooth connection.
Those who scan manually with NFC have readings recorded up to every 1 minute but usually every 5 minutes, whilst those using Bluetooth only store data points every 15 minutes to Librelink servers.
As such we recommend Libre 2 users to manually scan their sensors after completing an activity with the app to get the most accurate and regular data points from their CGM stored in Librelink and Enhance-d
This issue does not apply to Libre 3 users.
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Henry Aspden
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